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Shipments and returns

Your pack shipment

Shipments are generally dispatched within 1-2 days after receipt of your order and are shipped via FedEx Ground or United States Postal Service if you are located in the USA.  In Canada and all other countries, shipments are sent through any one of our network of carriers including United Parcel Service, FedEx, DHL, DHL Global Mail, Canada Post Corporation, or EMS depending on your location and speed of delivery service requested.  Delivery times shown are approximate but typical.  During seasonal periods we may require up to 5 business days to prepare and ship an order.

We provide tracking information for you shipment.

Shipping fees include all handling and packing fees as well as actual shipping. There are no additional charges.  

Please group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Shipment cartons and envelopes are amply sized and your items will well-protected.